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- [Instructor] Okay, let's talk

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some basic configuration
settings for printers.

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There are four printer
configuration settings

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you should know for the exam

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and they are duplexing,

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and that's when you print
to both sides of the paper.

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By default on most printers,
this is turned off.

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Then there's collating.

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Collating is when you organize jobs

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so that they are printed in sequence.

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Let's say you are gonna print
a five page job three times.

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Well, on some printers,
this might print page one,

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three times, page two, three
times, page three, three times

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and so on, and that's not collated.

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To collate this, you would
then have to organize them.

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Page one, two, three, four, five

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and another group with page
one, two, three, four, five

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but you can set some printers to do this

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and some printers do it automatically,

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it depends on the printer
you're working with.

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A lot of today's newer ink
jet printers for the home

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and for the small office, they
do collating automatically.

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Next is orientation

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and there's a couple types of orientation.

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The first is orienting the text
and the graphics on the page

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vertically and horizontally.

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And you can set this up
on the LCD of the printer

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or in the printer properties,

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but then you also have the orientation

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as far as landscape or portrait.

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Are you looking at the page vertically?

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Are you looking at it with the
longside facing up and down?

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Or are you looking at it landscape,

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you know, in wide format?

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So you can modify that as well.

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So two types of orientation.

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And then print quality.

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How good does the image look?

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And this is based on the
amount of dots per inch.

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You generally, you wanna have

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say 600 dots per inch or better.

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If you're printing out a resume

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you wanna have say 1200
dots per inch or better.

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So, let's show where you'd go

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to modify these now in Windows.

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And we'll just do this briefly,

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again, this is the 220 901 course,

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so we don't get too much into Windows,

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but we'll show the basics.

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So, I'm gonna bring up the run prompt.

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You probably know already,
I love the run prompt.

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You wanna get to the
control panel, first of all.

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So, we'll type in control, press enter,

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and that brings up the control panel.

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And by default, that does
that in large icons mode.

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Now, if you open the control panel

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from other areas of the gooey,

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it'll probably just take
you to the control panel

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in category mode, like this.

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And then you would go
to hardware and sound

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and view devices and printers from there.

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But I really like large icons mode.

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And CompTia wants you to
know about this as well.

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So, what we're gonna go to from here

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is devices and printers.

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And that brings up a page
with a lot of devices

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that I use, but no printers.

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And if a computer is supposed
to have printers connected

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and they're not listed here

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then you know there's a problem.

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So this is your first
basic troubleshooting

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type of question that
you'll get on an interview

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or on the test, basic
troubleshooting for printers.

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But most likely the issue is
that the service is turned off.

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And so we want to turn that back on.

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So we'll go to the run prompt again

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and we wanna go to the
services console window

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and to do that we'll type in
services.msc, press enter.

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This is the services window,

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and you can see the list of services

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that are running right now,

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a description and their status.

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We'll scroll down to print spooler.

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And that's the one that we want there.

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So, the print spooler is
in control of your printers

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and if this isn't running

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you're not gonna get any
kind of printer connections.

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And you can see here

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that it's not started and it's disabled.

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So, we need to set that up.

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So, we'll double click on that to bring up

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the print spooler properties window.

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And the first thing we need to do

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is change the startup type.

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If it's set to disabled,
we need to change that.

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We need to set it either
to manual or automatic.

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I'm gonna select automatic.

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If you use your printers a
lot, if you use them often,

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then you want it set to automatic,

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so that the service starts
when Windows starts.

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Then we apply that

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and now you'll see that we
can click on the start button

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to actually start the service.

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Click that now, it starts the service up.

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We'll click okay.

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And you can see here now it's started

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and it's set to automatic,
so we're good to go.

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Now, if we go back to our
devices and printers window,

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this should automatically
populate after a little bit

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or you could press F5
to force it to populate.

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And there we go.

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And here we have our printers.

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This is a key type of thing

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that you need to do for troubleshooting.

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You know, one of the first
things they'll ask you

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about printer troubleshooting
on an interview or on an exam.

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So you wanna know how to do that

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in the services.msc console window

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but you also wanna be able to
do it in the command prompts.

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And I have a command prompt open now

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and you have to have it
open in elevated mode.

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You have to be running as
an administrator to do this

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but to start and stop the service,

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we use the net command,
specifically to stop it

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because it's running right
now, we do a net stop

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and the name of the
service which is spooler.

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Not print spooler, it's just spooler.

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Press enter, and it says
the print spooler service

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is stopping, stopped successfully.

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To start it back up in the command prompt,

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we just do net start spooler.

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And you can also do this
with the SC commands.

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And you can use the SC config command to

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change the startup type.

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Command prompts, lots
of fun, so check it out.

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Definitely check out the net
stop, net start commands.

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Okay, so everything's
set up with the printers.

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Let's show the four settings.

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Now, I'm gonna use two different printers,

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this HP LaserJet

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which is the type of printer you'll see

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that might do collating

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and the HP DeskJet which
will do some of the others.

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So, we'll start with the LaserJet.

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Now, normally you'd right
click on the printer

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and go to printer properties
or printing preferences,

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depending on what
setting you wanna change.

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We'll start with printer properties,

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that brings up the properties
window for the LaserJet.

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And the first is duplexing.

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And generally you'll see
that in device settings.

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Click on that now.

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And if we look down here,
we'll see duplex unit

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for two-sided printing.

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Not installed right now

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but we can click it and
then install that guy here.

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Now, the second item was collating.

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And if you wanna collate your jobs

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you have to set that as well.

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Now, you might do that
from this properties page

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and go to preferences,
or you could right click

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and just go to printing
preferences for that guy.

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Either way, it'll bring
up this window here

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and we'd go to the advanced tab.

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And then here you see the copy count.

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Well, by default, it's one.

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You might decide to print
out multiple copies.

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And if we increase that
amount more than one

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then we can select whether
it collates or not.

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So, it's all depends on how you want it.

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And again, some printers
are set by default

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to collate the jobs,

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but other printers are not like this one.

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So, that's duplexing and collating.

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And then the settings for
orientation and quality

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we'll do on this DeskJet here.

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We'll right click him and
go to printing preferences

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for these that brings up
the printing preference page

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for this DeskJet.

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This is more of a, you know, home printer,

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home office printer, small office printer.

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Whereas, you know, the LaserJet's more

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of a enterprise printer or
mid-size company printer.

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So, this is our shortcuts page,

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and you have a lot of options here.

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But if we go to the features tab,

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you'll see here, we have
the orientation option.

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We can change this from
portrait to landscape.

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And it looks like this here.

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You know, you see the
changes on the document,

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and again you can do
this in Microsoft Word

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or whatever application you're working in

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when you go to print.

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So, you can do that

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from the printing
preferences there as well

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and take the control of
the printer that way.

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But you can also see the
quality, the resolution is here.

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If we click resolution, it
says, right now it's at 600 DPI

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but we can go higher than that.

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This printer can do 1200 DPI.

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So, if we go to the advanced tab

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and we go down to max DPI,
and once that's enabled,

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then you can set the printer
to the highest DPI setting.

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But by default, it might not be enabled

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on a lot of printers and you'll, you know,

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be stuck at 600 DPI or what have you.

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Now, the higher you set this,
the harder the printer works,

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the more ink that's used,

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and so, you know, it puts more
of a strain on the printer.

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So, that's why they'll
disable that by default

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on a lot of printers.

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So, there's some options for you.

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We did duplexing, collating, orientation,

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and the quality, the DPI.

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And again, these settings could
be in different locations.

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So, you have to kind of search
around a little bit sometimes

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but in general, you're either looking,

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you're right clicking and
going printer properties

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and then you're going to device settings

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and you'll see a lot of things here.

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The DPI might be here.

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Collating might be here, it might not.

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Or you could go to the general tab

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and go to preferences

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or go to printing preferences, same thing.

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And then from there, any of these tabs

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might have what you want as well.

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For example, the advanced
tab might have the collating

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or it might even have the DPI setting.

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So, you have lots of options there

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but those are some of the
basic places that you'll go to.

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So, know those four
printer configurations,

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duplexing, collating,
orientation, and quality.

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Understand what they are

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and basically how to
navigate to those in Windows

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and how to make the
modifications to those.

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And also know how to start
and stop the service.

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The printer spooler service within,

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I should say, the print spooler service

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and know how to do that
within the services.msc window

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and also in the command prompt.

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And that's it for this sub lesson.