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- [Instructor] For this first part

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of the video troubleshooting lesson,

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I wanna talk about some
things that you can check

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within the video subsystem,

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and what those things might fix for you.

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And we'll start with connections.

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Just like we always do,
always check the connections.

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If nothing is showing up on the display,

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first make sure that the monitor

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is plugged into the video card

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and to the correct video port.

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And then verify that
the monitor is connected

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to the AC outlet, and
make sure it's powered on.

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If the image on the display is scrambled,

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check that it is connected

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to the correct port on
the video card also.

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If necessary, try removing the video card

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and reseating it carefully if need be.

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Then there's power
cycling the video devices.

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A proper power cycle means
you're turning them off

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and disconnecting the power,

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and then waiting a couple minutes,

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then plugging them back in
and turning them back on.

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So power cycle the computer, the display,

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and any power protection equipment also.

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Power cycling the equipment
can fix all kinds of problems,

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and it's an easy solution to implement.

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Problems such as video memory,

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also known as image retention,

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and also stuck pixels
might be easily repaired

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by a power cycle of the
display and the computer

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and any surge suppressor that
the equipment is plugged into.

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You might also need to
leave the display off

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for a couple of hours to
fix a video memory problem.

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Now, video memory and image retention

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are sometimes also referred to as burn in,

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but that's actually a symptom of a problem

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that occurs in the older CRT monitors,

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the cathode ray tube monitors.

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And CRT isn't on the
objectives for the 901 exam.

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It's the LCDs that you're
interested in for the exam,

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and it's really known as video
memory or image retention.

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So try power cycling
the equipment for that.

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Next is checking the onboard video.

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Check for an onboard video
setting in the UFI or the bios.

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If you install a new
video card to a computer

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that previously used onboard video,

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always check that the
onboard video setting

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is disabled in that bios.

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It could conflict with the new video card.

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And also be sure to plug the monitor

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into the new video card, not
the old onboard connection.

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You know, in this scenario,

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you might have two DVI connections,

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one that's on the motherboard, integrated,

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and one that's on the new video card,

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so you have to make sure you're
connecting to the right one.

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Next is checking the resolution setting.

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If the resolution was set too high

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or was set to a resolution
not supported by the monitor,

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you might get a distorted
image or no image at all.

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So what you could do is you can boot

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into low resolution VGA mode or safe mode,

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and these are found in the
advanced boot options menu

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in Windows 7 and Vista,

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and that's known as startup
settings in Windows 8.

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And what this does is
it starts the computer

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with the resolution of 640 by 480,

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a basic VGA driver that'll
run no matter what.

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Then what you do is you
modify the resolution setting

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in the screen resolution window.

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So I'll bring that up now.

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And here's my screen resolution window.

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I'm running two monitors on this.

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This guy's running at 1900 by 1200.

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Well, let's say the monitor
couldn't handle that.

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Let's say that it could only
handle maybe 1680 by 1050.

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Well, you could boot into that safe mode,

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which starts with a basic
VGA driver at 640 by 480,

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and just reduce the slider
here to what you need.

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And the same for any other monitors

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that you have on the system.

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So that's a way of getting around that.

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Lower resolutions will
result in oversized icons.

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Sometimes you'll see people

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with the resolution set real low,

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and you can see that makes the
screen appear smaller here.

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That's gonna make the icons
and the images look really big,

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oversized, and it'll make it
difficult for the typical user

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to view all the information
required on one screen.

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For example, if you're
using a big database

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or a big spreadsheet program,

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or if you're doing audio video editing.

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So simply increase the resolution setting

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to fix that problem,

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and that'll give you more
screen area effectively,

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and make all of your image
and icons appear smaller.

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Next is to check the driver,
maybe the driver failed

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or perhaps the wrong driver

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was installed during installation,

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or maybe an update to
the driver is necessary.

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If there's nothing on the display

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or if the image is distorted,

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or if the monitor only
displays a lower resolution,

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you can once again, boot into
low res mode or safe mode

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and update the driver from
within a device manager,

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or you could do it from a
variety of other places.

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For example, if you're, you know,

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we were just in the
screen resolution area.

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We could go to advanced settings,

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and you see the adapter
for the video card here.

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This is the GeForce GT 630,
and we could go to properties

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and then go to the driver tab for that

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and update the driver from there,

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or roll it back if necessary

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if the new update causes you problems.

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So there's a lot of places to go there.

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And driver failures
could also be the cause

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of a blue screen of death.

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So, you know, your video driver
could be the cause of that.

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So remember that you
can boot into safe mode

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to modify those drivers.

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Next check the DirectX version.

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DirectX is a windows
technology that includes video,

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animation, and sound components.

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It helps a computer get more performance

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out of multimedia and games and movies.

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The DirectX diagnostic tool, or DX Diag,

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helps you to troubleshoot
any DirectX related issues.

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And it'll tell you what
version you're running,

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and you can update it also.

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The tool gives you information

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about whether it's operating correctly,

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and that can be started

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by opening the run prompt
and typing DX Diag.

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And you'll get a window
that looks like this,

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your DirectX diagnostic tool.

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And this one here is running DirectX 11,

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Windows 7 and 8 use 11.

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But you know, you can always upgrade

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to newer versions as they're released

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as long as the update for the
operating system is included,

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is running, I should say.

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So on the main screen
you have your system,

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and it tells you a whole good
deal of information here.

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It tells you to DirectX version.

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And then you can find out more information

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about each display

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and whether there are
any DirectX problems,

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and you might have a problem
with direct 3D acceleration,

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and then you're gonna
have problems working

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with a lot of applications and games.

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Direct draw acceleration,

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I actually disabled that on this system

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'cause I don't need it,
but if you're playing games

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or doing AutoCAD or something like that,

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then you might see some issues down here.

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First of all, if it's disabled,

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it's not gonna work very
well, those programs,

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and you might see some
issues down here as well

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that you can troubleshoot
further with the event viewer,

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and you know, by upgrading DirectX

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and upgrading the driver for the display

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and for the video card.

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And I have two displays,

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so it's showing both here.

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It also gives you some
information about your audio

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and your input devices.

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So pretty cool tool to
use, that's DirectX.

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And again, you can go to
run prompt to type DX Diag

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to get in there, that's DX D-I-A-G.

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Next, check the temperature of the card.

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Check the temperature threshold.

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High end video cards are intensely used

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by gamers and designers.

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If the temperature surpasses
the safeguards in place,

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it might cause the card to
throttle back the GPU speed,

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or the video card might
stop working altogether.

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And that could cause the
current application to crash,

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or it to close, or the
display could go blank.

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So if this happens more
than once or twice,

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consider additional
cooling fans in the case

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or liquid cooling system or
possibly a better video card

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if it's just being used too much.

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Use software to check and
repair stuck or dead pixels.

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When a single pixel fails,
it could be very irritating,

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but there are third party
software programs out there

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that could be used to
identify stuck pixels

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and possible dead pixels
in an attempt to fix them.

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If you go on Google or Yahoo
and do a search for LCD repair

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or dead pixel repair or a similar term,

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you'll find some third
party programs out there.

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But always try power
cycling the device first.

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If you can't repair
the stuck or dead pixel

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with power cycling or
with third party software,

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then you might have to
bring the display back in

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for repair or replacement.

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Next, calibrate the monitor.

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If you see any artifacts
or image distortions

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or you notice incorrect color patterns

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or the display just doesn't seem to look

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quite as good as it used to,
try calibrating the monitor

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by either resetting it
from the onscreen display

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or by adjusting the contrast,

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the brightness, and the color level.

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Also you can try adjusting
the color depth in Windows

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and check that screen resolution again.

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You know, we talked about
the screen resolution.

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And if we go to the advanced settings

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and go to the monitor tab,
you have that color depth.

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You know, maybe it's running at 16 bit

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and your applications really need 32 bit

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to really look sharp.

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You know, this is gonna
be especially important

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if you're a graphics designer

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or if you're dealing with
photo editing software

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or other video editing,

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you're gonna wanna set this to 32 bit.

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So check those things,

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try to limit reflections on the screen.

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You know, make sure you're using an LCD

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that has a decent screen.

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Dim images could also be caused

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by misconfiguring the
brightness and the contrast.

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Always remember to configure
the brightness first,

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and once you've gotten to
that optimal brightness level,

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then configure the contrast.

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Next, use a filter on the monitor.

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Sometimes a user will
complain of eye strain.

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This might not be a video issue at all.

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It could be due to glare
from fluorescent lights

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or from the sun coming through
the window or whatever.

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Consider using an anti glare filter.

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And we showed some of these previously.

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Companies like 3M make these

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for specific individual
models of monitors,

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and they help to reduce that glare

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from all the lights
and sunlight and so on.

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In a more secure environment,

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consider also using privacy filters.

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These will reduce the
viewing angle of the screen,

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and only the person sitting

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directly in front of the
screen will be able to read it.

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And privacy filters often
reduce glare as well.

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Next is check for newly
installed applications.

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New applications could cause
the display to malfunction

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or stop working altogether.

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So you wanna check the
application manufacturer's website

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for any known hardware
compatibility issues.

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And if you're working with
powerful programs like AutoCAD

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or Adobe Premier Pro

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or a lot of the games that are out there,

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they will often have a list
of recommended video cards.

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And so you wanna go with that list

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when you first build the system.

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If you're troubleshooting a
system that already has a card

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and you have an issue to deal with,

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then you may need to
upgrade the application,

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or you may need to upgrade the
video card driver, or both,

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or in the worst case scenario,

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get a new video card in there.

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And if you do, again,
check those requirements

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for the software and the recommendations

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for the video cards to choose.

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And finally, check inside the computer.

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I usually leave this for last

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because it's time consuming
to open the system,

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unless I have a sneaky suspicion

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that one of the connections
inside the computer is loose.

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So check whether the
card is seated properly,

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and in areas where temperature
and humidity changes quickly,

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you gotta watch for the
card being unseated.

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And that could be due to thermal
expansion and contraction,

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and some refer to this as
chip creep or card creep.

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Also, if the computer was moved recently,

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the card might have gotten jostled

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and come out of the slot slightly.

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Also verify that the power connections

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and other cables are not loose.

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You wanna make sure that
those internal six pin

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and eight pin PCI express
connections are secure.

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And check all the other
connections inside the PC also,

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just to make sure.

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For example, if the system makes use

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of an onboard video controller

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and you start seeing garbled images

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or strange colors or cursor trails,

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then you might have a
defective RAM module.

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Or maybe you know, another issue.

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It could be anything hardware.

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So remember that the
onboard video controllers

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rely on the sticks of
RAM and the motherboard,

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as opposed to the individual video cards

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that have their own RAM and their own GPU.

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So watch for that as well,
always check inside the computer.

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That's about it for the part one

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of the video troubleshooting.

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There's a lot of things
that you could check,

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and some of the possible
things that those might fix.

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So watch for these, and
in the second section,

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in part two, we're gonna talk
about some common symptoms

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that you might see, and
kind of do it in reverse

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and talk about what you can
do to fix those problems.
