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- [Instructor] Troubleshooting Common

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Printer Issues Part Four.

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And we can see here we have
the print jobs window opened up

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and we can see a print
job that was paused here.

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You're always gonna wanna
check these print jobs

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within the printer and windows
to see what's happening.

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Let's talk about four more issues

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and that'll close it out
for the printer issues.

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The first is no connectivity.

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Well, if you don't have any
connectivity to the printer

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you're not gonna be able
to print your documents,

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so you wanna check the following.

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First, is the printer plugged in?

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Is it connected to an AC
outlet, and is it online?

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You may have to set it
to online on the LCD,

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somebody might have set it
to offline, you never know.

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Is the printer securely
connected to the local computer

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via USB or to the network via RJ-45?

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Is it connected to the
wireless network properly,

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if that's the case?

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Does the computer in question

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have the correct print driver installed?

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Is the printer shared on the network

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if you're trying to connect
it to the printer remotely?

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Does the printer have a
configured IP address,

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a proper IP address?

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You can check this on the LCD display

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like we showed in a previous sublesson.

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And the printer needs to be
set up as the default printer

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in order to show up automatically
as the first printer

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on the list in an applications,

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so you need to check that also.

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If we go to Devices and Printers here,

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you know, you'll know cause
you have the check mark.

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And you can set the printer to default

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by right-clicking it and going
to Set as default printer.

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And we have an exclamation point here

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which I'll show in a second at the next,

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one of the next issues.

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So no connectivity, check all that stuff,

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the common stuff like is
everything plugged in?

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But also check if they
have the right driver

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and if it's set up as the default printer.

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Next is access is denied.

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If you get the access is denied message,

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if that appears on your screen

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while you're attempting to print,

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well then you don't have
permissions to use the printer.

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So you or the network
administrator will have to give

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the user account permissions
for that particular printer.

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And this message might also be displayed

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when a person attempts
to install a printer

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without the proper administrative rights.

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And a UAC message, you know,

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a user account control message
may come up, you never know.

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So, if we right-click on
the printer in question,

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and go to Printer Properties,
and then go to Sharing,

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you'll see that we can
share the printer from here.

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It needs to be shared first

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in order for remote
people to connect to it.

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And then we go to Security
and we can see who has access.

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Now in this case, everyone has access

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to print to the printer.

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But only this account
and the administrators

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have full control of the printer.

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And if the Everyone group wasn't here,

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you would either want to add that,

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or just add the individual
user by typing in

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the username or searching from it,

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from a domain, if you're part of a domain.

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So you gotta check that Sharing,
see if it's shared first,

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and check those NTFS level
permissions in the Security tab.

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The next issue is a backed-up print queue.

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If your printer window shows
several documents in the queue

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but it's not currently printing anything,

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then a particular document

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might have stalled or was paused.

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Also the print spooler
might need to be restarted.

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And if you remember, we can do that

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in the Services.msc Console Window,

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which is also in computer management.

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And we'd go down to Print Spooler,

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and you wanna make sure it's started here.

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You could also stop it and
start it, or just restart it.

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And don't forget about your
net stop and net start commands

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in the command line that you can use.

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So you wanna check that,
make sure it's, you know,

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the print spooler is working
on that local computer.

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And you can do that in
a task manager as well,

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or in the command prompt.

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So wherever you want.

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But you're gonna wanna check
that list of documents as well.

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You're gonna want to check the print jobs.

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We go back to our Devices and Printers

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and right-click on this printer,

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and go to See what's printing,

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that'll bring up that jobs.

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And it might show up with a different name

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in the properties there,

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but it'll show all the jobs here

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and it shows here that this
was a 30 page document.

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And in the image I showed
that I had paused it,

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but I also deleted it from here.

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You can cancel jobs, you can
restart them or resume jobs,

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and that may help to clear the queue.

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But I tried to delete this guy
and it's not finishing yet,

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and one of the reasons for that

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is because the printer is out of paper.

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And the out of paper
message will show up here

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in the print jobs window.

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It'll also show up on the LCD
of the screen of the printer.

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And it's very common.

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Printers run out of paper.

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That's what happened, so
you always check the obvious

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and that's one of the obvious
problems that you could have.

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Once I put paper back in the printer,

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this will finish deleting.

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If it does not, then we
can try canceling it again,

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we can try disabling the printer,

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and finally, we might have
to restart the printer

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and restart the windows
to fix the problem,

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to clear the queue.

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You could also try restarting
the spooler service as well.

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So we'll close out of there.

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And once I put paper back in,

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that exclamation point will go away.

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So backed-up print queue.

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And lastly, color printouts
are different than the screen.

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Well the printout will always be

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slightly different than your screen.

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You know, all screens are different

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and people can configure them differently.

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But if the difference is more noticeable,

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you know, if blue becomes
purple or yellow becomes orange,

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then you wanna check the
ink in the inkjet printer

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or the color toner cartridge
in your color laser,

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and make sure none of
the colors are empty.

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Verify that the printer is
a PostScript capable printer

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because most applications
are gonna want PostScript

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as opposed to PCL.

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And you wanna make sure it can also do

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raster image processing, or RIP.

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If this functionality is
not built into the printer

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than it might be available

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as a separate software
solution within Windows.

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So there's the rest of
your common printer issues,

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and we did a lot of them.

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We did about 13 altogether,

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of possible issues that you might see.

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So apply that to when
your working with printers

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and for your studies for the A+ Exam.

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And check out what we showed,

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check out the Printer Properties

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and look at the spooling
options and look at the jobs.

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Try to print a job and watch
what's happening with the job.

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Try pausing or deleting your print jobs

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with your own printer and don't forget,

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take a look at the Sharing
tab and the Security tabs

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and really get to know

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all these configurations for the printer.

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That's gonna help you to
troubleshoot them much better.

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So that's it for this sublesson.