- [Instructor] Troubleshooting Common
Printer Issues Part Four.
And we can see here we have the print jobs window opened up
and we can see a print job that was paused here.
You're always gonna wanna check these print jobs
within the printer and windows to see what's happening.
Let's talk about four more issues
and that'll close it out for the printer issues.
The first is no connectivity.
Well, if you don't have any connectivity to the printer
you're not gonna be able to print your documents,
so you wanna check the following.
First, is the printer plugged in?
Is it connected to an AC outlet, and is it online?
You may have to set it to online on the LCD,
somebody might have set it to offline, you never know.
Is the printer securely connected to the local computer
via USB or to the network via RJ-45?
Is it connected to the wireless network properly,
if that's the case?
Does the computer in question
have the correct print driver installed?
Is the printer shared on the network
if you're trying to connect it to the printer remotely?
Does the printer have a configured IP address,
a proper IP address?
You can check this on the LCD display
like we showed in a previous sublesson.
And the printer needs to be set up as the default printer
in order to show up automatically as the first printer
on the list in an applications,
so you need to check that also.
If we go to Devices and Printers here,
you know, you'll know cause you have the check mark.
And you can set the printer to default
by right-clicking it and going to Set as default printer.
And we have an exclamation point here
which I'll show in a second at the next,
one of the next issues.
So no connectivity, check all that stuff,
the common stuff like is everything plugged in?
But also check if they have the right driver
and if it's set up as the default printer.
Next is access is denied.
If you get the access is denied message,
if that appears on your screen
while you're attempting to print,
well then you don't have permissions to use the printer.
So you or the network administrator will have to give
the user account permissions for that particular printer.
And this message might also be displayed
when a person attempts to install a printer
without the proper administrative rights.
And a UAC message, you know,
a user account control message may come up, you never know.
So, if we right-click on the printer in question,
and go to Printer Properties, and then go to Sharing,
you'll see that we can share the printer from here.
It needs to be shared first
in order for remote people to connect to it.
And then we go to Security and we can see who has access.
Now in this case, everyone has access
to print to the printer.
But only this account and the administrators
have full control of the printer.
And if the Everyone group wasn't here,
you would either want to add that,
or just add the individual user by typing in
the username or searching from it,
from a domain, if you're part of a domain.
So you gotta check that Sharing, see if it's shared first,
and check those NTFS level permissions in the Security tab.
The next issue is a backed-up print queue.
If your printer window shows several documents in the queue
but it's not currently printing anything,
then a particular document
might have stalled or was paused.
Also the print spooler might need to be restarted.
And if you remember, we can do that
in the Services.msc Console Window,
which is also in computer management.
And we'd go down to Print Spooler,
and you wanna make sure it's started here.
You could also stop it and start it, or just restart it.
And don't forget about your net stop and net start commands
in the command line that you can use.
So you wanna check that, make sure it's, you know,
the print spooler is working on that local computer.
And you can do that in a task manager as well,
or in the command prompt.
So wherever you want.
But you're gonna wanna check that list of documents as well.
You're gonna want to check the print jobs.
We go back to our Devices and Printers
and right-click on this printer,
and go to See what's printing,
that'll bring up that jobs.
And it might show up with a different name
in the properties there,
but it'll show all the jobs here
and it shows here that this was a 30 page document.
And in the image I showed that I had paused it,
but I also deleted it from here.
You can cancel jobs, you can restart them or resume jobs,
and that may help to clear the queue.
But I tried to delete this guy and it's not finishing yet,
and one of the reasons for that
is because the printer is out of paper.
And the out of paper message will show up here
in the print jobs window.
It'll also show up on the LCD of the screen of the printer.
And it's very common.
Printers run out of paper.
That's what happened, so you always check the obvious
and that's one of the obvious problems that you could have.
Once I put paper back in the printer,
this will finish deleting.
If it does not, then we can try canceling it again,
we can try disabling the printer,
and finally, we might have to restart the printer
and restart the windows to fix the problem,
to clear the queue.
You could also try restarting the spooler service as well.
So we'll close out of there.
And once I put paper back in,
that exclamation point will go away.
So backed-up print queue.
And lastly, color printouts are different than the screen.
Well the printout will always be
slightly different than your screen.
You know, all screens are different
and people can configure them differently.
But if the difference is more noticeable,
you know, if blue becomes purple or yellow becomes orange,
then you wanna check the ink in the inkjet printer
or the color toner cartridge in your color laser,
and make sure none of the colors are empty.
Verify that the printer is a PostScript capable printer
because most applications are gonna want PostScript
as opposed to PCL.
And you wanna make sure it can also do
raster image processing, or RIP.
If this functionality is not built into the printer
than it might be available
as a separate software solution within Windows.
So there's the rest of your common printer issues,
and we did a lot of them.
We did about 13 altogether,
of possible issues that you might see.
So apply that to when your working with printers
and for your studies for the A+ Exam.
And check out what we showed,
check out the Printer Properties
and look at the spooling options and look at the jobs.
Try to print a job and watch what's happening with the job.
Try pausing or deleting your print jobs
with your own printer and don't forget,
take a look at the Sharing tab and the Security tabs
and really get to know
all these configurations for the printer.
That's gonna help you to troubleshoot them much better.
So that's it for this sublesson.